HVAC as a Service

Across the country and the world, kitchen tables, rec rooms and even sofas are transforming into home offices. Often that doesn’t apply to employees that need to be on-site in order to service and maintain a company’s equipment. But does that have to be the way? Check out our interview with Richard Theron, a Product Manager at Sierra Monitor, to answer these questions and more.

It seems only natural in times of economic downturn to shrink your business and cut off anything that isn’t your core essentials. But time and history can show us, these times spark creativity and can, often, be some of the best times to invest in research and development. You’ve probably often lamented that you are too busy with day-to-day business to explore new ideas.

Customer demand often leads to innovation in the industry. But when the spark is lit by the customers, it can leave OEMs having to catch up. Today, customers are asking for innovation and smarter, more connected devices which provides OEMs with an opportunity to sell not just a device, but a service. Check out this blog post to find the resources that will help you move to a service oriented business model.

The “As a Service” movement towards increased service offerings is starting to come to the commercial and industrial equipment manufacturing industry. Commercial and industrial equipment manufacturers are introducing service offerings that compliment the physical devices that they sell, especially within the Heating, Ventilation and Air Conditioning (HVAC) industry. Click here for a handy infographic featuring four steps to becoming a services company.

In a highly competitive market, shifting your business model from providing equipment to providing service and maintenance is a strong way to set yourself apart. This will also allow you to diversify and grow your revenue streams. While this is a change to your current business model, the growing pains don’t need to be painful. Read our blog post to learn how to implement this change.

It is incredibly frustrating for a customer to finally receive and install their much needed equipment, after weeks or months of research and comparisons, only to then turn from device owner to device maintainer. Instead of enjoying their equipment’s many benefits, they are now focused on maintenance and upkeep. Learn how HVAC as a service utilizes the data available from cloud-equipped equipment so that OEMs and field partners can offer their customers ongoing and proactive support.

HVAC as a Service is a win-win for both the customer and the manufacturer. So once you’ve decided to embrace it, how do you implement it. It can seem daunting to make fundamental changes to the way you do business. But, as we outline in this blog post, it does not have to be a painful change.

Selling HVAC as a service makes good business sense for the future and for the now. By selling maintenance and management to your customer, you provide better customer service. It also allows you to truly see how your customers use your products, which can enable you to provide guidance to them on how to use them more efficiently. This also gives you a log of information that you can use when making the next version of that device.

As more and more of our work and personal lives reside in the cloud, it makes sense to be curious about how the cloud can help OEMs and their customers. In this blog post, we will look at the various types of equipment that can benefit from being cloud-enabled and how that connection has benefitted the OEMs and their customers.